Frequently Asked Questions
When will my order be shipped
Orders are usually ships in one to two business days, excluding holidays. Please allow 7-10 business days from the date shipped for your order to arrive.
What about backorders?
There is no additional cost to ship backorders. There is only one shipping & handling charge per order and it is charged when your first shipment is sent. Additional shipments are shipped at no additional cost.
Backordered items are shipped as they become available via United States Postal Service (USPS). Backordered items will be grouped and shipped together when appropriate. You will be notified via email if one or more items are going to be delayed beyond the original target date.
Will I be charged sales tax?
Sales tax is applied to your order in accordance with individual state and local regulations. Sales tax will be applied to Texas Customers only.
Who pays for return shipping?
For a return, you are responsible for the cost of returning the merchandise. Your return will be processed within ten business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.
For an exchange, you are responsible for the cost of returning the merchandise. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you.
In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.
How do I enter any Coupon/Certificate Codes I have received?
Enter Coupon/Certificate Codes on the form provided at the bottom of the shopping cart page. Click apply discount to recalulate the order total. Please enter any Coupon/Certificate Code before proceeding to payment information.
|
